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FAQ

Welcome to the FAQ page for Fishing Apparel Canada. We hope this page can answer any questions you have.

ORDERING

Q: What Payment options do I have?

A: You can pay with Visa, Mastercard, Discover and American Express Credit cards or via Paypal.

Q: Is my information secure?

A: Yes, our site has the same level of security used by the banks. All Credit card and transaction details are secured using 256 bit SSL encryption.

Q: Do you accept Paypal ?

A: Yes, Paypal adds consumer protection. We want our customers to be confident and worry free.

Q: Do you charge tax?

A: Yes, Taxes are charged based on your province or territory tax rates.

Q: Can I change my order?

A: If you contact us quickly, there is a chance it can be changed. Once the order has been shipped, we cannot make changes.

 

SHIPPING

Q: How long will it take to get my order?

A: Most packages arrive in 3-4 business days but can take up to 7 business days depending on your location.

Q: Can I track my shipment?

A: Yes, we will email you the tracking number.

Q: What company will deliver my order?

A: Most orders will arrive via Canada Post.

Q: Where does my order ship from?

A: Your order is packaged at our store and shipped from Peterborough, Ontario.

Q: I am not in Canada, will Fishing Apparel Canada ship internationally?

A: We typically do not ship internationally due to restrictions from some suppliers. If you are not in Canada but are very interested in purchasing a product please contact us using our contact us form with the product name that you are looking for.

Q: I don't see my size, can Fishing Apparel Canada order it for me?

A: Yes, send us an email through our contact us form with the product name, size and colour that you are looking for and we will try to get it for you.

Q: Can you order products that aren't listed on your website, but are on the Brand's website?

A: Yes, but will depend on availability from the supplier. Please feel free to ask.